Shipping and returns
Lost at Sea - Orders Dispatched from 12th October
SLOW FASHION, MADE EVEN SLOWER
Good things take time, and this drop takes a bit longer than most — here’s what to expect.
- Production kicks off 14th September.
- Stock lands in our warehouse 12th October, and that’s when we start posting orders out. Depending on your delivery option, yours will arrive from that date onwards.
- We’re a small team doing big things, so please bear with us if there’s the odd delay, we’re moving as fast as we can without cutting corners. Good things come to those who wait, and we promise this one’s worth it.
- Shipping internationally? Amazing, thank you for the support. Just know your country may charge import duties or taxes on arrival, which is not our responsbility, as we don’t have visibility or control over it.
United Kingdom
UK orders are shipped via Royal Mail Second Class. Once your order has been dispatched you will receive a confirmation email with your tracking information. Please allow 2 to 5 working days for delivery.
International
We ship worldwide via fully tracked international courier. Delivery times vary by destination:
Europe — 5 to 10 working days
USA and Canada — 7 to 14 working days
Australia and New Zealand — 10 to 16 working days
Rest of world — 10 to 21 working days
Dispatch
All orders are dispatched within 1 to 2 working days (in this case post 14th October). During a new drop or high demand period this may extend slightly. We will always keep you informed.
Customs and Import Duties
International orders may be subject to customs duties and import taxes on arrival in your country. These charges are outside of our control and are the responsibility of the customer. We recommend checking your local customs guidelines before placing your order.
Returns
Every piece from Cold On A Sunday is made to order, based on genuine demand rather than guesswork. This means we only produce what people actually want, cutting down on waste and overproduction. It's a big part of why we can't offer exchanges but we still want you to be happy with what you receive, so here's how returns work.
Return Window
You have 14 days from the date of delivery to request a return. To be eligible, please contact us within this window.
Made-to-Order Items
We make each piece based on demand, not stock guesswork — it's how we keep waste and overproduction down. Because of this, we're unable to offer exchanges (e.g. for a different size, colour, or style). If you'd like a different variation, please place a new order and return the original item under this policy.
Condition of Returned Items
To qualify for a refund, items must be:
- Unused and in the same condition you received them
- In their original packaging, where possible
- Accompanied by proof of purchase (order number or receipt)
Faulty or Damaged Items
If your item arrives faulty, damaged, or incorrect, please contact us within 14 days of delivery with photos of the issue. We'll cover the cost of return postage and offer a full refund or replacement.
How to Start a Return
- Contact us at info@coldonasunday.com with your order number and reason for return.
- We'll confirm your return is eligible and provide return instructions.
- Send the item back to us within 14 days of delivery.
Return Postage
Unless the item is faulty or we made an error, the cost of return postage is the customer's responsibility. We are not responsible for the cost of returning items to us. We recommend using a tracked service, as we can't be held responsible for items lost in transit.
Return Address
To start a returns please email us at info@coldonasunday.com and we will share the address.
Refunds
Once we receive and inspect your return, we'll notify you of the outcome. Approved refunds will be issued to your original payment method within 5–10 business days.